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Corrective Action Request is a
procedure that documents the undesirable conditions
(failure, non-conformity, defects, etc..) in the
materials and products supplied from the supplier and
the production unit and that tries to find out the
causes leading into these conditions in order to prevent
recurrence.
Once non-conforming items have been noticed, they are
identified by location, associated documents, or
specific markings to prevent their inadvertent use. All
non-conforming items and customer complaints are subject
to review and rectification by nominated personnel. The
type and extent of non-conformity is documented in order
to establish trends and identify possible areas for
improvement.
The corrective action required to prevent recurrence is
evaluated, documented, and its effective implementation
is monitored. All rectification is subsequently
re-inspected to ensure complete customer satisfaction.
All employees are encouraged to suggest improvements in
methods, materials, suppliers and sub-contractors. The
Company has established procedures for the review of all
activities in order to identify and evaluate all
possible improvements in methods/ materials and its
procedures.
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